Your enquiry.
Your information.
Updated 6 November 2026
This notice explains how PENDULISM handles information on this website and when you contact us. PENDULISM operates from Ontario, Canada. Questions about privacy can be directed to our founder at hello@pendulism.ca.
What you share
Our enquiry form asks for your name, email address, preferred contact method, the area you want help with and the kind of support you need. We ask for a phone number only when you choose a phone call or text reply. Business name and additional context are optional. Please do not include passwords, payment details, health information or other sensitive information.
Why we use it
We use your details to understand your enquiry, arrange follow-up and reply about the next step. We record the choices you make and your permission to receive an enquiry response. Submitting this form does not subscribe you to marketing. You choose Email, Phone call or Text as your preferred reply method and confirm that we may use your details to respond to your enquiry. Choosing Text also requires a separate unchecked permission for enquiry-related texts; you can choose Email or Phone call instead. Choosing Phone call requests a personal call about your enquiry, not marketing or automated/prerecorded calls. Providing an email address for your enquiry record does not subscribe you to emails or override your chosen reply method. You can ask us to stop following up at any time; reply STOP to stop texts.
Where it goes
Cloudflare hosts and protects this website and processes submissions on our behalf. Enquiry details are transferred to PENDULISM’s HighLevel account, where we organise the enquiry and an assigned follow-up task. HighLevel can send our owner a task notification. We use our business email service, Google Workspace, for correspondence.
These service providers may process or store information outside Canada, including in the United States, where it may be subject to local laws. Access is limited to people and providers who need it for these purposes. We do not sell enquiry information. We may disclose information where required by law or necessary to protect against fraud or misuse.
Security and website data
Cloudflare Turnstile checks whether a form request is likely to be genuine. This involves technical signals such as your IP address and browser or device information. Our server validates the check before sending an enquiry to HighLevel. See Cloudflare’s privacy policy for details.
We use an encrypted connection, server-side credentials and access controls. Temporary security records help limit repeated requests and investigate delivery issues. This website does not use advertising trackers or third-party audience analytics. Fonts, images and animation files are hosted with the site. No security measure can eliminate every risk.
How long we keep it
The website clears its temporary copy of your message after a successful transfer to HighLevel. Delivery references help prevent duplicates and resolve problems; they are removed after 30 days during daily housekeeping. If delivery fails, a temporary copy is kept while we investigate, then cleared after 30 days during daily housekeeping. Enquiry records in HighLevel and email are kept only as long as needed for the conversation, any resulting work and applicable record-keeping obligations, then deleted or anonymised.
Your choices
You can request access to your information, ask us to correct it, request deletion, withdraw your permission for further contact or raise a concern by emailing hello@pendulism.ca. We may need to verify your identity before acting. Some records may need to be retained for legal obligations or an unresolved dispute; we will explain any applicable limitation.
If your concern remains unresolved, you can contact the Office of the Privacy Commissioner of Canada. We will update this notice when our practices change.